Telephone 01903 754 224
Email info@balltreedentalcare.com

Tel 01903 754 224
Email info@balltreedentalcare.com

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FAQ's

Are you taking new patients?

You can join as a Private patient immediately and we also offer our Practice Plan (£13.80/month). Call or email the practice on info@balltreedentalcare.com

What are your opening hours?

Mon, Tue or Thu 9am to 6pm
Wed 9am to 5.30pm
Fri  9am to 5pm
Saturdays 9am to 1pm (Available most Saturdays)

What if I have pain outside normal opening hours?

Outside normal working hours, please call the Emergency Dental Service (EDS) on 01903 230364

What if I have to cancel my appointment?

At Balltree Dental we try to encourage patients to always attend for the appointments they book. This ensures that we can reduce the amount of any price increases. This is because when a patient fails to attend (or cancels within 48 hours), the valuable appointment time is left empty and therefore unproductive. We still have to meet the costs of staff and premises, even when a surgery is empty.

 

We have therefore decided we will require a 50% deposit to secure an appointment. The deposit will obviously be deducted from the cost of the treatment. Where a patient fails to attend (or cancels with less than 48 hours notice) the deposit will be forfeited.  Should a patient wish to ‘appeal’ against a forfeiture of a deposit, we ask them to put the details of why they were unable to attend for their appointment, in writing and send to the Practice Manager. Please note that the Practice Manager, with the Practice Owner will decide the outcome of an appeal and it is not the decision of any other clinician within the Practice.

 

We are grateful to all patients who assist us in ensuring that we maximise available surgery time, always attend for the appointments they book and give us as much notice as possible if they need to reschedule (which is more than 48 hours). Thank you in advance for your assistance.

Who regulates your practice?

Care Quality Commission (CQC) regulate our practice. Our last inspection was on the 23rd July 2012 and the full report can be found the on CQC website.

How Can I Pay?

We aim to make dental treatment available to everyone:

We accept cash, cards and cheque.  Payment is required on completion of appointment.

Our prices are fully inclusive of active treatment and two years post treatment follow up. Please remember that every case is different and we are creating the right treatment plan for you.